SAP CS Online Training


GO Trainings offers the best SAP CS Online training is designed by IT Professionals  with the IT industry specialists as our trainers are experienced certified tutors will share their experience, tips and tricks in the SAP CS Online course. And also we are providinglike SAP MM Online Training. Customer Service (CS) draws on functionality from different SAP application components, in particular Plant Maintenance (PM) and Sales and Distribution (SD).

SAP CS (Customer Service) is of valuable module in SAP ERP and it is an extension of SD module and Plant Maintenance Module. Plant Maintenance Module gives the addresses processes in the in house maintenance functions in Customer Service handles service provided to the customer. It is chiefly used for high quality customer support as after sale service in the industry. It leverages the features provided chiefly by the Plant Maintenance and Sales and Distribution modules.



SAP CS Training Course Content




Overview of SAP CS Outline:


Customer Service Course details – Content


Overview on Customer service


CS Integration with Other Modules


CS – SD Integration


CS – QM Integration


CS – FI Integration


CS – CO Integration


CS – PP Integration


CS – MM Integration


CS – HR Integration

Organisational elements in Customer service Module


Master data in Customer service


Installed Base Management


Functional Location




Serial Number Management


Work Centre


Cost Centre




Activity Pricing


Warranty & Types


Status Profiles


DIP Profile


In-House Repair Process
. Service Notification
. Repair Order
. Service Order
. Resource Related Billing



Repair-At-Site Process
. Service Notification
. Service Order
. Resource Related Billing



Annual Maintenance Contract Process
. Contracts
. Task Lists
. Maintenance Plan



Third Party Repair Process
. Service Notification
. Service Order
. Resource Related Billing



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